1. How long has La Jolla Star Transportation been in business?
Our company has been proudly serving clients since 2002, providing professional, reliable, and luxurious transportation throughout San Diego and beyond.
2. Do you provide services outside of San Diego?
Yes! We offer transportation services throughout the Greater San Diego area, Los Angeles, and across the border.
- We service all major public and private airports.
- We also provide worldwide service to most major cities across the world.
3. Are your vehicles clean, safe, well-maintained, and reliable?
Absolutely.
- All vehicles undergo scheduled maintenance and routine safety checks.
- Our fleet consists of vehicles less than two years old.
- Every vehicle is cleaned and disinfected regularly to ensure passenger comfort and safety.
4. What is your cancellation policy?
- Sedans & SUVs: Cancellations must be made at least 24 hours before pickup.
- Sprinters: Cancellations must be made at least 72 hours before pickup.
- Buses: Cancellations must be made at least 14 days before pickup.
Failure to cancel within the required timeframe may result in a cancellation fee.
5. How can I make a reservation?
You have several convenient options:
- Book online directly through our website using our interactive quote assistant.
- Visit the Reservation tab on our website.
- Call us at (858) 454-8000 to speak with a reservation specialist.
- Email us at res@lajollastar.com.
6. Can I add stops to my reservation? Are there additional fees?
Yes! You can add as many stops as needed.
- Additional stop fees (within a 5-mile radius of your route):
- Sedans: $15 per stop
- SUVs: $20 per stop
- Sprinters: $25 per stop
7. What is your hourly service, and what does it include?
Our hourly service provides a dedicated chauffeur and vehicle at your disposal for a set period of time.
- Minimum service time:
- Sedans & SUVs – 3 hours
- Sprinters & Buses – 4 hours
- You may make as many stops as you wish, and the chauffeur will wait at any location as needed.
- Hourly charges are garage-to-garage, meaning billing starts and ends at our facility.
For further details, contact Dispatch at (858) 454-8000.
8. How far in advance should I make a reservation?
We recommend booking your transportation at least 24 hours in advance to ensure timely service.
We can accommodate last-minute requests — simply call Dispatch at (858) 454-8000.
9. What are your service hours?
We operate 24/7, year-round, including weekends and holidays.
Our dispatch team is always available to assist you — any time, any day.
10. What happens if my flight is delayed or canceled?
No need to worry — we’ve got you covered.
- Our dispatchers track all incoming flights and adjust pickup times accordingly.
- Your chauffeur will arrive on time, every time.
- In case of a flight cancellation, please notify us as soon as possible.
- If your flight is rescheduled or missed, provide the new details to our dispatch team for updated arrangements.
11. Will my chauffeur assist with luggage?
Yes! Your chauffeur will gladly assist you with loading and unloading your luggage to ensure a comfortable experience.
12. If my flight arrives after midnight, can I still be picked up? Is there an additional charge?
Of course! We operate 24 hours a day, so you’ll always be covered — no matter your arrival time.
- A $15 late-night service charge applies for trips between 11:00 PM and 5:00 AM
13. Do you provide airport meet-and-greet service?
Yes. We offer both curbside pickup and inside meet-and-greet service at the airport. Our chauffeurs can meet passengers inside the terminal with a personalized sign or at the designated curbside pickup area, depending on your preference.
14. Are pets allowed on board?
Absolutely. We’re happy to accommodate pets on board. Please inform us in advance so we can ensure the most comfortable and safe experience for both you and your pet.
15. How will I know when my chauffeur and vehicle have arrived?
Our automated notification system keeps you informed every step of the way. You’ll receive real-time updates about your chauffeur’s status, vehicle details, and pickup time for a seamless travel experience.
16. Do you offer group greeting or coordination services for events?
Yes. Our team provides group greeting and coordination services at airports and event venues. We can arrange multiple arrivals, coordinate with event planners, and ensure smooth transfers for large groups or VIP guests.
