At La Jolla Star Transportation, operating under Luxurious Transportation Inc., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with applicable privacy laws. By using our website or booking our services, you agree to the terms of this policy.

Information We Collect

We collect personal and non-personal information for the purposes of booking, communicating, and delivering transportation services. The types of data we collect may include:

Full name, email address, and phone number
Billing and payment details (processed securely)
Pickup and drop-off locations
Flight numbers and itineraries for airport transportation
Communication preferences and service history
IP addresses, browser types, and website activity (for website analytics)

How We Use Your Information

We use the collected information to:

Process and manage reservations
Communicate confirmations, updates, and receipts
Track flights and coordinate chauffeur arrivals
Send service-related communications or offers (only with your consent)
Respond to inquiries or disputes
Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

Information Sharing

We may share your information with:

Internal staff and chauffeurs for service delivery
Trusted third-party affiliates or subcontractors if necessary for your booking
Payment processors for secure transactions
Legal authorities, if required by law or court order
Insurance or legal professionals in the case of disputes or claims

All parties with whom we share data are contractually obligated to maintain confidentiality and adhere to data protection standards.

Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. These include:

SSL encryption for website and payment gateways
Secure cloud-based storage for reservation and billing records
Access control to sensitive data for authorized personnel only

While we strive to protect your data, no digital system is completely secure. By using our service, you acknowledge this inherent risk.

Video and Dashcam Recordings

To enhance passenger safety, certain vehicles are equipped with video recording systems. These may capture visual footage during your ride, but do not record audio. Footage is securely stored, encrypted, and deleted unless required for:

Incident investigations
Insurance claims
Legal proceedings

Recordings are never shared publicly and are accessible only to authorized personnel.

Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyze web traffic. Cookies do not contain personally identifiable information and can be disabled in your browser settings.

We use analytics tools (e.g., Google Analytics) to monitor website usage, which may collect anonymized technical data such as:

Pages visited
Session duration
Device and browser types

This information helps us improve our website and marketing strategies.

Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications
Request limitations on the use of your data
File a complaint with a data protection authority

To exercise any of these rights, contact us at res@lajollastar.com

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. You may request deletion of your data after your service is completed, subject to applicable laws.

Children’s Privacy

Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such a collection, we will delete the information promptly.

Third-Party Links

Our website may contain links to third-party services (e.g., Yelp, Google Reviews). We are not responsible for the content or privacy practices of these websites. Therefore, we recommend reviewing their privacy policies before sharing any information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our services constitutes acceptance of the new policy.

Contact Us

For questions, concerns, or data access requests, please contact us:

La Jolla Star Transportation

Phone: (858) 454-8000

Email: res@lajollastar.com